World Forum is looking for a Duty Manager Events
Are you an experienced hospitality or event professional who keeps an overview when everything is happening at once? Do you thrive on variety, teamwork, and quickly recognizing, resolving, or preventing operational challenges? Then we would love to get to know you, because we are looking for a new colleague to strengthen our Duty team!
Duty Manager Events job profile
As Duty Manager, you are responsible for the operational execution on the floor. Preparation and planning are handled by Project Management, but as soon as setup starts and the event approaches, you are the one who translates the script into practice.
You ensure that teams know what needs to be done, that the client is unburdened, and that the event runs smoothly, safely, and professionally. You are the point of contact for the client during the setup, execution, and dismantling of the event, liaising with internal teams, suppliers, and other involved parties.
You work on a wide mix of conferences and events, often multi-day and international, but also on national gatherings, smaller events, and cultural shows. What makes this position enjoyable is that you are at the heart of the operation. You are actively involved, liaise quickly with colleagues, clients, and suppliers, and see the direct results of your work. No event and no client is the same. One day it is about tight organization, the next about making quick adjustments, reassuring a client, or resolving a bottleneck before it escalates.
Good to Know
This position requires flexibility. Events do not only take place from Monday to Friday between 09:00 and 17:00. You will work irregular hours, with long shifts, in the evenings, on weekends, and on public holidays. This needs to suit you. You will also work in a small team. Therefore, if someone is absent, this also requires flexibility.
On the other hand, you work in an environment where there is a lot going on and where you really make a difference. You see immediately when an event is running smoothly, when a client is satisfied, and when visitors go home with a good feeling. It is precisely this variety, responsibility, and collaboration that make this role special.
- You are responsible for the operational execution of events on the floor;
- translates scripts and agreements into clear execution for the involved teams;
- The collaboration coordinates between, among others, AV, F&B, Project Management, Safety & Security, Building, suppliers, cleaning, and customers;
- Planning, quality, hospitality, safety, and the professional appearance of the location are monitored;
- Functionally manages teams, delegates tasks, and maintains an overview;
- Identifies bottlenecks and solves operational problems quickly and practically;
- You are the point of contact for the client during the setup, execution, and dismantling of the event;
- Acts professionally in the event of changes, incidents, or unexpected situations;
- Contributes ideas on how we can further improve our event execution and collaboration.
Je bent een ervaren hospitality- of eventprofessional die energie krijgt van operatie, klantcontact en teamwork. Je kunt zelfstandig werken, verantwoordelijkheid dragen en vooruitdenken. Je ziet details, houdt overzicht en voelt goed aan wat er nodig is om een event soepel te laten verlopen.
Tegelijkertijd weet je dat een succesvol event altijd een teamprestatie is. Jij neemt de leiding wanneer dat nodig is, maar doet dit vanuit samenwerking en met oog voor het gezamenlijke doel: een professioneel, veilig en gastvrij event neerzetten voor onze klanten en bezoekers.
Daarnaast beschik je over ongeveer drie tot vijf jaar relevante werkervaring binnen hospitality, evenementen of operationele eventuitvoering. Ervaring als Party Manager, Banqueting Manager, Event Operations Supervisor of in een vergelijkbare functie is daarbij een sterke pré. Je hebt het vermogen om zelfstandig evenementen te coördineren en verantwoordelijkheid te dragen tijdens de uitvoering. Dankzij jouw sterke communicatieve vaardigheden schakel je moeiteloos met klanten, collega's, leveranciers en leidinggevenden. Je bent proactief, praktisch ingesteld en hebt een oplossingsgerichte houding. Ook wanneer de druk toeneemt, blijf je rustig, houd je overzicht en weet je de juiste prioriteiten te stellen.
Gastvrijheid zit in jouw DNA en je bent flexibel inzetbaar, ook tijdens avonden, weekenden en feestdagen. Je beheerst zowel de Nederlandse als de Engelse taal goed, bent beschikbaar voor 40 uur per week. De startdatum kan in overleg.
- A good starting salary between €3.100 and €3.700 gross per month based on 40 hours, depending on your experience and background. This range serves as the entry-level range for the position. Within World Forum, further growth in role, responsibility, and salary is possible;
- 30 days of vacation based on a full-time employment contract;
- Travel expenses allowance of €0,25 per kilometer;
- Jaarlijks ontwikkelbudget van €1.000 met een deel daarvan beschikbaar voor vitaliteit;
- Working at a prime location in The Hague, between city and beach;
- A varied role within conferences, events, and performances where no day is the same;
- An informal work environment where initiative, flexibility, and job satisfaction are important;
- Working at an international organization with local roots.
World Forum The Hague is een toonaangevende congres- en evenementenlocatie in Den Haag, gelegen tussen het centrum en het strand van Scheveningen. Met bijna veertig zalen, waaronder het grootste auditorium van Nederland, ontvangen wij jaarlijks tienduizenden bezoekers voor internationale congressen, zakelijke evenementen en culturele voorstellingen.
For every event, we strive for high-quality execution: professional, hospitable, and well-organized down to the last detail. Complex and high-security gatherings, such as the Nuclear Security Summit and the NATO Summit 2025, clearly demonstrate the level at which we can operate. Working at World Forum means contributing to high-level events in an environment where no two days are the same.
