World Forum is looking for a Duty Manager Events
Are you an experienced hospitality or event professional who keeps an overview when everything is happening at once? Do you thrive on variety, teamwork, and quickly recognizing, resolving, or preventing operational challenges? Then we would love to get to know you, because we are looking for a new colleague to strengthen our Duty team!
Duty Manager Events job profile
As Duty Manager, you are responsible for the operational execution on the floor. Preparation and planning are handled by Project Management, but as soon as setup starts and the event approaches, you are the one who translates the script into practice.
You ensure that teams know what needs to be done, that the client is unburdened, and that the event runs smoothly, safely, and professionally. You are the point of contact for the client during the setup, execution, and dismantling of the event, liaising with internal teams, suppliers, and other involved parties.
You work on a wide mix of conferences and events, often multi-day and international, but also on national gatherings, smaller events, and cultural shows. What makes this position enjoyable is that you are at the heart of the operation. You are actively involved, liaise quickly with colleagues, clients, and suppliers, and see the direct results of your work. No event and no client is the same. One day it is about tight organization, the next about making quick adjustments, reassuring a client, or resolving a bottleneck before it escalates.
Good to Know
This position requires flexibility. Events do not only take place from Monday to Friday between 09:00 and 17:00. You will work irregular hours, with long shifts, in the evenings, on weekends, and on public holidays. This needs to suit you. You will also work in a small team. Therefore, if someone is absent, this also requires flexibility.
On the other hand, you work in an environment where there is a lot going on and where you really make a difference. You see immediately when an event is running smoothly, when a client is satisfied, and when visitors go home with a good feeling. It is precisely this variety, responsibility, and collaboration that make this role special.
- You are responsible for the operational execution of events on the floor;
- translates scripts and agreements into clear execution for the involved teams;
- The collaboration coordinates between, among others, AV, F&B, Project Management, Safety & Security, Building, suppliers, cleaning, and customers;
- Planning, quality, hospitality, safety, and the professional appearance of the location are monitored;
- Functionally manages teams, delegates tasks, and maintains an overview;
- Identifies bottlenecks and solves operational problems quickly and practically;
- You are the point of contact for the client during the setup, execution, and dismantling of the event;
- Acts professionally in the event of changes, incidents, or unexpected situations;
- Contributes ideas on how we can further improve our event execution and collaboration.
You are an experienced hospitality or event professional who thrives on operations, client contact, and teamwork. You can work independently, take responsibility, and think ahead. You pay attention to detail, maintain an overview, and have a good sense of what is needed to ensure an event runs smoothly.
At the same time, you know that a successful event is always a team effort. You take the lead when necessary, but do so collaboratively and with an eye on the shared goal: delivering a professional, safe, and welcoming event for our clients and visitors.
In addition, you possess approximately three to five years of relevant work experience within hospitality, events, or operational event execution. Experience as a Party Manager, Banqueting Manager, Event Operations Supervisor, or in a similar role is a strong advantage. You have the ability to coordinate events independently and take responsibility during execution. Thanks to your strong communication skills, you interact effortlessly with clients, colleagues, suppliers, and supervisors. You are proactive, practical, and have a solution-oriented attitude. Even when pressure mounts, you remain calm, maintain an overview, and know how to set the right priorities.
Hospitality is in your DNA and you are flexible, available during evenings, weekends, and holidays. You have a good command of both Dutch and English and are available for 40 hours per week. The start date can be determined in consultation.
- A good starting salary between €3.100 and €3.700 gross per month based on 40 hours, depending on your experience and background. This range serves as the entry-level range for the position. Within World Forum, further growth in role, responsibility, and salary is possible;
- 30 days of vacation based on a full-time employment contract;
- Travel expenses allowance of €0,25 per kilometer;
- Annual development budget of €1.000, with a portion available for vitality;
- Working at a prime location in The Hague, between city and beach;
- A varied role within conferences, events, and performances where no day is the same;
- An informal work environment where initiative, flexibility, and job satisfaction are important;
- Working at an international organization with local roots.
World Forum The Hague is a leading congress and events venue in The Hague, situated between the city centre and the beach of Scheveningen. With nearly forty rooms, including the largest auditorium in the Netherlands, we welcome tens of thousands of visitors annually for international conferences, business events, and cultural performances.
For every event, we strive for high-quality execution: professional, hospitable, and well-organized down to the last detail. Complex and high-security gatherings, such as the Nuclear Security Summit and the NATO Summit 2025, clearly demonstrate the level at which we can operate. Working at World Forum means contributing to high-level events in an environment where no two days are the same.
